SKI-ROW FAQ
Affiliates
Affiliates / Sponsorships / Partnerships
Do you have an affiliate program?
We don't currently have an Affiliate program, but you can send an email to info@energy.fit for future consideration. Thanks for your interest.
Do you offer Sponsorships?
We don't currently offer Sponsorships, but you can send an email to info@energy.fit for future consideration. Thanks for your interest.
Do you Partner or Collaborate with Influencers?
We're not currently engaging Athletes, Influencers, or Trainers for Collaboration or Partnerships, but you can send an email to info@energy.fit for future consideration. Thanks for your interest.
Assembly
Can I have the product assembled?
Yes, in-home assembly service is available for purchase. This service is provided by GoConfigure and can be found on the product pages and in your cart.
Do you have an assembly video?
Yes, it can be found here: Assembly Video
Does the product ship assembled?
No, the product requires assembly that takes 30-60 minutes. Assembly instructions can be found in your Owner's manual and we offer an assembly video as well.
Where can I download assembly instructions?
Owner's manuals with assembly instructions can be found here:
SR-005 SKI-ROW Air
SR-007 SKI-ROW Air + PWR
Availability
Do you have product in stock?
Yes, unless otherwise noted on our website we have both models in stock and ready to ship.
How long until my order will ship (turnaround time)?
Orders typically ship within 2 business from one of our warehouses. Delivery time can take up to 10 business days, but varies by location, freight traffic, and weather conditions.
Comparison
Do you have a comparison video?
Yes, you can view that here: Compare Page
How does the SKI-ROW compare to its competitors?
Yes, you can view that here: Compare Page
Console Programming
Can I connect my Heart Rate Monitor to the console?
Yes, we recommend using an ANT+ HR Monitor and connection instructions are included at the end of your Owner's manual.
Can I connect my phone to the console?
Yes, currently the best app we've tested is called GYMTRAKR which is available for iOS and Android.
Dealers
Do you have a dealer near me?
You can search our dealer locator
How do I become a dealer?
Please contact info@energy.fit to inquire about becoming a dealer. Thanks for your interest.
Financing
Do you offer financing?
Yes, we offer online financing through Affirm and Katapult. Also other forms of payment online such as Amazon Pay, Apple Pay, and PayPal may also offer financing solutions of their own.
How do I apply for financing?
Select one of the "Prequalify now" links
What financing terms are available?
Select one of the "Prequalify now" links to learn more
Inquiries
Media / Business Inquiries
Whom should I contact for business-related opportunities?
Please contact info@energy.fit to inquire about business opportunities. Thanks for your interest.
Whom should I contact for media inquiries?
Please contact info@energy.fit to inquire about business opportunities. Thanks for your interest.
In-Store
Try before I buy?
Do you have a dealer near me?
You can search our dealer locator
How can I see the product in person?
You can search our dealer locator or you can also contact info@energy.fit to inquire about a potential commercial installation near you. Thanks for your interest.
Manuals
Owner's Manual
Where can I download Owner's Manuals for the SR-5 SKI-ROW AIR?
Owner's manuals with assembly instructions can be found here: SR-005 SKI-ROW Air
Where can I download Owner's Manuals for the SR-7 SKI-ROW AIR+PWR?
Owner's manuals with assembly instructions can be found here: SR-007 SKI-ROW Air + PWR
Ordering
Do you charge sales tax?
Sales tax is collected for online purchases for delivery in California.
Do you offer bulk / multiple-unit pricing?
Yes, please contact info@energy.fit to inquire about multi-unit pricing. Thanks for your interest.
Do you ship outside of North America?
No, we do not ship outside of North America, but you can search for our International dealers
Do you ship to Alaska?
No, we do not ship to Alaska, but you can search for our Canadian dealers that may do so.
Do you ship to Canada?
No, we do not ship to Hawaii, but you can search for our Hawaiian dealers
Do you ship to Hawaii?
No, we do not ship to Hawaii, but you can search for our Hawaiian dealers
Do you ship to Mexico?
No, we do not ship to Mexico and we currently do not have a dealer in Mexico, but you can send an email to info@energy.fit for future consideration. Thanks for your interest.
Do you ship to Puerto Rico?
No, we do not ship to Puerto Rico, but you can search for our East coast dealers that may do so.
Military / First Responder / Law Enforcement Discounts
Our Military / First Responder / Law Enforcement discount is $100 off of MSRP, we sometimes run promotions with pricing that is below that and there are not discounts below those promotional prices.
Other discounts / wholesale pricing
Please contact info@energy.fit to inquire about wholesale pricing. Thanks for your interest.
Payment
Do you offer financing?
Yes, we offer online financing through Affirm, other forms of payment online such as Amazon Pay, Apple Pay, and PayPal may also offer financing solutions of their own.
What forms of payment do you accept?
We offer many forms of payment through Shopify including, but not limited to all major credit cards, Affirm, Amazon Pay, Apple Pay, and PayPal.
Returns
What is the return policy?
Reviews
How do I leave a review of your product?
Roughly one week after receiving your product you should receive a review request email. However, you can leave a review anytime by going to one of our product pages and clicking the review starts or the 'Reviews" link. Thank you.
Where can I find 3rd party reviews of your product?
They are listed at the bottom of each product page.
Where can I find verified user reviews for your product?
You can find all verified user reviews here
Service
How do I get parts and/or service for my product?
We have a nationwide service network to assist you, please contact info@energy.fit to request Customer Service. Thank you.
Shipping
Shipping and Delivery
Can I have the product assembled?
Yes, in-home assembly service is available for purchase. This service is provided by GoConfigure and can be found on the product pages and in your cart.
Does the product ship assembled?
No, the product requires assembly that takes 30-60 minutes. Assembly instructions can be found in your Owner's manual and we offer an assembly video as well.
How is the product shipped?
SKI-ROW products ship via curbside freight delivery service. The delivery driver is not permitted to assist you in moving your product after removing it from the truck due to liability reasons.
How long until my order will ship (turnaround time)?
Orders typically ship within 2 business from one of our warehouses. Delivery time varies by location, freight traffic, and weather conditions.
How long will shipping take?
Delivery time can take up to 10 business days, but varies by location, freight traffic, and weather conditions.
Local pickup in Southern California
Please contact info@energy.fit to inquire about local pickup in Southern California. Thanks for your interest.
What is the cost of shipping?
Shipping costs vary by location, freight traffic, and weather conditions. We sometimes offer free or reduced shipping for joining our email list or other promotions.
Will the delivery company move the product into my house / garage?
SKI-ROW products ship via curbside freight delivery service. The delivery driver is not permitted to assist you in moving your product after removing it from the truck due to liability reasons.
Specifications
Product Specifications
Dimensions
ROW: 103" L x 35" W x 42" HSKI: 54" L x 35" W x 84" H
Maximum User Weight
350 lb.
Resistance
SKI-ROW AIR: Air-Flywheel (10 Levels), Manually Adjustable
SKI-ROW AIR+PWR: Air-Flywheel (Constant) + Magnetic (20 Levels), Electronically Adjustable
Weight of the machine
150 lb.
What are the differences between the two models?
You can learn more about the models here
What's new in Version 1.1?
- Console will auto-start when rowing or skiing
- Improved accuracy of console distance and calorie metrics (very close to C2)
- Improved upper pulley design
- New and improved beam locking mechanism
What is the recommended user height range?
4' 10" - 6' 8"
Videos
Do you have 3rd party review videos?
You can find 3rd party review videos here
Do you have an assembly video?
Yes, it can be found here
Do you have product videos?
Do you have training videos?
Warranty
Are the SKI-ROWs Commercial Grade?
Yes, both SKI-ROW models are Commercial Grade.
How do I register my product for warranty?
To register your product for warranty please complete the form here